Privacy Policy

Privacy Policy

Our priority at all times is to give you an easy and enjoyable shopping experience while protecting your privacy and the integrity of your personal information.

This privacy policy sets out how we, Mount Olympus Pure Foods ( MOPF) ,  use and protect any information that you give us when you use this website.

In order for us to provide our services to you, we capture information about you as a customer or business owner, as also capture the absolutely essential information about the recipients of the shipments that you send via Mount Olympus Pure Foods Ltd.

We are Mount Olympus Pure Foods Ltd, 87 Christian Fields, London, SW16 3JU,  United Kingdom and we are a Data Controller.

This notice is to inform you about how we collect and protect any personal information you provide to us and how you can control what personal information we collect from you and what we do with it. It sets out how we intend to use your information, who we will share it with and what rights you have about use of your information.

This notice applies however you provide personal information to us, whether you go online to our websites, contact us via social media, visit our events, enter competitions, engage in research activities or whether you telephone, email, write to or text us.

What personal data do we collect?

We may collect the following information about you:

• your full name;
• your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and email address;
• your business location details: address and phone number
• the recipient’s name and address of every shipment you ship with us;
• the items information of the orders that you ship with us: quantity, description and value
• your online browsing activities on any of our websites;
• information about the device you use to browse our websites including the IP address and device type;
• your communication and marketing preferences;
• your preferences, feedback, competition and survey responses; and
• your correspondence and communications with us;

This list is not exhaustive and in specific instances, we may need to collect additional data for the purposes set out in this Notice. Some personal data is collected directly, for example when you set up an online account on our website, send an email to our Customer Support team or set up an account by phone with our sales representatives. Other personal data is collected indirectly, for example when you browse our websites. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources. We may anonymise and aggregate personal data for insight and research but this will not identify anyone.

How we use your data

General

Mount Olympus Pure Foods Ltd (and trusted partners acting on our behalf) use your personal data:

• to provide services to you;
• to make a tailored website available to you;
• to manage any account(s) you hold with us;
• to verify your identity;
• for crime and fraud prevention, detection and related purposes;
• with your agreement, to contact you about promotional offers, events, products and services which we think may interest you;
• for analysis, insight and research purposes – to better understand your needs and ensure we are giving you what you want;
• to enable us to manage customer service interactions with you; and
• where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Communications

To ensure you are kept up to date with the Mount Olympus Pure Foods Ltd experience, we use personal data for communicating purposes and may send you postal mail, texts and/or emails to update you on the latest updates on our service, which will allow you to be updated on new features and important announcements.

You have the right to opt out of receiving communications at any time, by:

1. informing us that you wish to change your communication preferences by contacting our customer support team at [email protected];
2. making use of the simple “unsubscribe” link in emails or the “STOP” number for texts; and/or
3. contacting us by post to Mount Olympus pure Foods Ltd, 87 Christian Fields, London, SW16 3JU, United Kingdom.

This may not stop service messages such as order updates.

Cookies

Our websites use cookies to capture information. This includes information about browsing and service request behaviour by people who access our websites, including pages viewed, shipments created and customer journey around our websites.

Detailed information is set out in our Cookie Policy and is provided to ensure you are fully aware of the cookies we use, allowing you to make an informed choice about your acceptance of cookies.

Sharing data with third parties

Our service providers and suppliers

In order to make certain services available to you and to help us better understand your preferences, we have partnered with certain trusted third parties including logistics service providers. We may need to share your personal information with some of our service partners. We only allow our service providers to handle your personal information when they have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your information to provide services to us and to you, and for no other purposes. We may provide outside companies with aggregated and anonymised information and analytics about our customers but that would never identify you and we will never sell or rent your personal information to other organisations for any purposes.

To help you understand which partners we share data with, here are the types of companies with whom we share data in order to provide and promote our goods and services:

• Logistics companies that help us deliver your goods to the recipients of your choice
• Braintree, a payments processor
• 3rd parties that help us implement, monitor and troubleshoot our digital platform where you interact with our service. Such companies are AWS for our tech infrastructure, Segment for usage monitoring, Sentry for debugging technical issues etc.

Other third parties

We may also share your data with:

• to purchasers, investors, funders and advisers if we sell our business or assets or restructure whether by merger, re-organisation or otherwise;
• our legal and other professional advisers, including our auditors;
• credit reference agencies where necessary for card payments;

governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: –

• to comply with our legal obligations and the administration of justice;
• to exercise our legal rights (for example in court cases);
• for the prevention, detection, investigation of crime or prosecution of offenders; and
• for the protection of our employees and customers.

Legal basis for using data

We are required to set out the legal basis for our processing of your personal data.

We collect and use customers’ personal data:

1. as necessary to perform our contract with you:
   • for the purposes of complying with our duties and exercising our rights under a contract for the sale of goods or services to a customer;
   • or
2. as necessary for the pursuit of our legitimate interests, including:
   • selling and supplying goods and services to our customers;
   • promoting, marketing and advertising our products and services;
   • sending communications which are relevant and tailored to individual customers;
   • understanding our customers’ behaviour, activities, preferences, and needs;
   • improving existing products and services and developing new products and services;
   • protecting customers, employees and other individuals and maintaining their safety, health and welfare;
   • good governance, accounting and managing and auditing our operations and complying with our legal and regulatory obligations;
   • preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
   • handling customer contacts, queries, complaints or disputes;
   • protecting our company, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to us;
   • handling any legal claims or regulatory enforcement actions taken against us; and
   • fulfilling our duties to our customers, colleagues, shareholders and other stakeholders;
   • or
3. as necessary for complying with our legal obligations including:
   • where you exercise your rights under data protection laws
   • for compliance with legal and regulatory requirements;
   • to establish or defend legal rights;
   • or
4. based on your consent for example in relation to sending direct communications via email or text message.

You have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

How we protect your data

Our controls

Mount Olympus Pure Foods Limited is committed to keeping your personal data safe and secure.

Our security measures include: –

• encryption of data;
• regular cyber security assessments of all service providers who may handle your personal data;
• regular planning to ensure we are ready to respond to cyber security attacks and data security incidents;
• daily penetration testing of systems;
• security controls which protect our IT systems infrastructure and our premises from external attack and unauthorised access;
• internal policies setting out our data security rules for our personnel; and
• regular training for our employees.

What can you do to help protect your data

You should always be cautious when sharing your personal data. No one from our company will ever ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from Weengs Limited asking you to do so, please ignore it and do not respond.

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

In addition, we recommend that you take the following security measures to enhance your online safety: –

• keep your account passwords private because anyone who knows your password may access your account or be compromised if your account is accessed without authority.
• when creating a password, use a difficult word/number combination of at least 8 characters and something that is not easily guessed by hackers such as your name, email address, or other personal data that can be easily obtained. Also, frequently change your password. You can do this in your account settings.
• avoid using the same password for different online accounts.

How long we keep your data

We will not retain your data for longer than necessary for the purposes set out in this Notice. Different retention periods apply for different types of information, and our Data Retention Policy sets out the length of time we will usually retain personal data and where these default periods might be changed.

In summary, various laws, accounting and regulatory requirements applicable to us require us to retain certain records for specific amounts of time. In relation to your personal data, we will hold this only for so long as we require that personal data for legal or regulatory reasons or for legitimate organisational purposes. We will not keep your data for longer than is necessary for the purposes for which we collect them.

International transfers of your data

To deliver products and services to you, it is sometimes necessary to share your personal information outside of the European Economic Area (the EEA). This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.

If we transfer your personal information outside the EEA, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to assess the laws and practices of the destination country and relevant service provider and the security measures that are to be taken as regards the data in the overseas location; alternatively, we use standard data protection clauses.

Your rights

You have the following rights:

• the right to be informed about our processing or your personal data which is the aim of this Notice;
• the right to request access to personal data we hold about you at any time;
• the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you;
• the right to object to processing of your personal data and/ or to withdraw any consent you have given us and to opt out of any communications that we may send you;
• the right to prevent processing that is likely to cause damage or distress to you or anyone else;
• the certain rights in relation to automated decision making including profiling;
• the right to request that we erase your personal data in certain circumstances (the right to be forgotten) for example when the data are no longer necessary for the purpose for which we collected them;
• the right to have your personal data provided to you by us in a structured, commonly used and machine-readable format and transmitted to another data controller. This is known as the right to data portability.

Contacting the website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact: [email protected]