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Frequently Asked Questions


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Ordering

Refunds/Returns

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Questions about


Delivery

Returns


Refunds

What Shipping Methods Are Available?

We offer 2 types of shipping . Orders up to £10 are normally delivered by the Royal Mail. Post-Smart is a non-tracked service and compensation is not available for claims of loss or damaged.

All other orders will be shipped  by Pack Smart Courier network to deliver parcels throughout the UK on a next day service.

How Long Will It Take To Get My Package

If your order is placed before 1PM and is over £10, it will be dispatched on the same day for next day delivery.  Orders placed after that time will be dispatched the next day for delivery on the following working day.  If you place your order on a Friday  before 1PM, delivery is for the next Monday.

Orders placed on a Friday after 1PM or at the weekend and Bank Holidays,will be processed the following Monday(or Tuesday if Monday is a Bank Holiday) and delivery is for Tuesday or Wednesday.

Most deliveries are made during the normal working day 0900-1700. Customers who enter email and mobile numbers will be sent text alerts and emails from DPD advising of their delivery window (usually an hour slot within the UK) and options to change/rearrange ec.

Please note that any dates quoted for delivery are estimates only and we cannot be held responsible for any delay in the delivery of products however incurred.

Orders sent by Royal Mail are on a next day delivery service.

What are your delivery charges ?

If you order products under £10, they will be delivered by Next day Royal Mail service.

Orders over £85 are free delivery.

For all other orders the following charges apply :

If you live on UK Mainland, our Courier service offers a next day delivery and costs £9.75

If you live in the following areas, please contact us to place your delivery by email or by phone.  

If you live in the Scottish Highlands or Isles,  we offer a 2 day delivery which costs £15.60

For the Isle of Wight 48 hour delivery is £14.00

Delivery to the Isle of Man and Isles of Scilly and Northern Ireland is  48 hour and costs  £15.60.

If you are a trade customer, please call us or email us for delivery charges.

 

 

 

 

 

 

 

Do I need to be in to sign for my delivery ?

Yes.  Courier shipments require signature on delivery.

2 delivery attempts will be made and a card should be left each time for the customer to make alternative arrangements directly with DPD.

Can you deliver to a neighbour's or a work address ?

Currently we can only offer delivery to the billing /shipping address.

In the future we hope to make changes to this.

Do You Ship Internationally?

No.  We ship to UK Mainland, Scottish Highlands and Islands, Isle of Wight, Isles of Man and Scilly, Northern Ireland.

How Can I Return A Product?

You may return your order within 7 days of receipt of the goods if , for any reason, you should not be satisfied.  Please return in their original condition and packaging and we will provide a refund with 30 days of our receipt of goods . Postage is non-refundable.

We recommend to return all goods by recorded delivery and with sufficient insurance to cover the value of the returned products. If the products fails to be returned to us we cannot make a refund.

Should you receive a product that you consider damaged, despite the fact that we have taken great care when packing and shipping your goods, please contact us by email, or by phone and we will arrange a replacement or refund. If the damage is visible upon the delivery, please sign with “Damaged on receipt”.

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